In case you were wondering… Here is a list of our frequently asked questions to make it easy for you. Still can’t find the answer to your question? Navigate to our Contact page, we got you.

How can we Help?

Frequently Asked Questions

The Product & Company
Orders & Payments
Washing & Care
Returns & Refunds
The benefits
Sizing Guide
Stockists
Shipping
Contact us
Make sure to review our FAQ page to see if the answer to your question is there already.

If not, we are happy to assist you via the alternative on this page. We are still a two-man / women team, so please allow 12 hours to get back to you

Thank you for your interest in our products and for your understanding. We look forward to connect with you

The Product & Company

Derme Home® uses 100% organic bamboo fibers and natural silver ions (Ag+) to provide antimicrobial benefits, ensuring a clean sleeping environment. Bamboo is the fastest growing plant on earth and has some serious regeneration superpowers. The more harvested, the faster it will grow back.

Derme Home® is clinically proven and third-party tested by the world’s leading testing and inspection company. Our bedding is clinically certified to reduce acne-causing bacteria including escherichia coli, staphylococcus aureus, and klebsiella pneumoniae by 99.9% in just 24 hours, affirming its effectiveness in maintaining a hygienic and healthy sleep environment.

Derme Home® bedding is made from natural materials. It’s a blend of pure, raw silver ions and 100% organic bamboo fibers. This combination acts as a defense against bacteria without the need for harsh chemicals or toxins. It’s a sleep sanctuary that cares for your well-being and the environment.

Fabric weaving combines fibers into usable fabrics, altering their softness and durability. Satin, first produced with silk, is known for its luxurious softness and sheen. Derme Home®’s 300-thread count, sateen weave linens offer an ultra-luxurious, silky feel that sets them apart in the world of bedding, while keeping you cool and crisp overnight.

Derme Home® sheets are luxurious and protect against bacteria. Silver is scientifically proven to help prevent bacterial growth. Our Silver-infused fabrics inhibit bacteria growth for a cleaner and safer sleep. Our sheets prioritize your health and comfort with scientifically proven benefits of silver.

Derme Home® bedding has a “magic” 300 thread count. Our bamboo bedding is softer than 1200TC Egyptian Cotton, and its natural breathability makes it a great option for those who seek a luxurious sleeping experience. No offense to cotton, but bamboo’s inherent comfort advantage and natural breathability position Derme Home® as a standout choice for discerning sleep enthusiasts.

We’re based in the sunshine state of florida, but our Derme Home® products are packed and shipped with love from canada.

Derme Home® is a family-owned business that deals directly with our favorite part of our organization: YOU! By cutting retail stores from our distribution process, we minimize extra carbon emissions from unneeded transportation. Not only does this make our planet happier, but it also allows us to pass on additional savings to you.

Although our products are competitively priced, we at Derme Home®, like you, LOVE savings, a tradition we will always keep alive to keep that hole in your pocket from growing any bigger. So, by signing up to our email list, you can be part of our adventures, receive exclusive savings, and access first look into upcoming promotions and products.

Didn’t find your question? Challenge us, we have 24hrs to answer. Ask away

Orders & Payments

We are required by law to charge and collect taxes on the products we sell. The amount of tax that we charge is based on the tax laws applicable to the location where the order is being shipped or delivered. During checkout, the appropriate taxes will be added to the order total. The estimated tax amount displayed during checkout may vary slightly from the actual amount of tax payable in connection with your order. This variation is due to different tax rates that apply based on the origin and destination of the item(s) being purchased, as well as other factors.

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, and Apple Pay. Installments are available through Afterpay in the US and Canada, subject to approval.

You can track the status of your order by logging into your account on our website. Once your order is processed and shipped, you will receive an email confirmation with tracking information. Alternatively, you can contact our customer support team (info@dermehome.com) with your order number for real-time updates on the status of your purchase. We aim to keep you informed every step of the way.

Your shopping experience is our number one priority, once an order is placed, our team works effortlessly to ensure timely delivery to your home. However, please contact us at info@dermehome.com and we will try our very best to modify your order to fit your needs before it ships out. If we are unable to cancel your order before it ships out, you can initiate a return once you receive your order. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00 AM – 5:00 PM EST

An order is considered lost if tracking never confirms package status as “delivered.” If tracking shows no movement or looks stuck for more than two weeks, orders may be considered lost, and a claim will need to be made. Orders “Lost in Transit” or “Delivered & Not Received” will only be reshipped. Please note: refunds will not be issued for these. Although our shipping department strives to be as perfect as our sheets, uncontrollable events may occur, so our carriers offer insurance on all orders (recommended on international orders)

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed. Most orders placed Monday through Friday will be processed and shipped within 2-5 business days. Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-5 business days. Certain products may have longer processing times. These will be noted on the product and cart pages.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may contact Customer Service. If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received. We are not able to split orders and ship available items first. We recommend placing a separate order if you wish to purchase pre-order items and available items together.

Didn’t find your question? Challenge us, we have 24hrs to answer. Ask away

Washing & Care

Regular sheets are typically recommended to be washed weekly. However, doing so on a regular basis can be time-consuming for most people. That’s why derme home offers bed sheets that prevent up to 99.9% of bacteria growth so they can be washed up to an estimated 3x times less than traditional sheets in cold to medium water with a gentle detergent.

Machine Wash:
- Use cold water with a mild detergent.
- Avoid bleach and fabric softeners.
- Wash separately to prevent snags.
Gentle Cycle:
- Opt for a gentle cycle to minimize wear.
Low Heat Tumble Dry:
- Tumble dry on low heat.
- Remove promptly to prevent wrinkles.
Ironing (if needed):
- Iron on a low setting, although bamboo is naturally wrinkle-resistant.
Product-Specific Instructions:
- Always refer to the care label for any additional, product-specific recommendations.

Following these guidelines ensures the longevity of your Derme Home bedding, preserving the softness of bamboo fibers and the antimicrobial properties of the Ag+ infusion for a comfortable and hygienic sleep experience.

Yes, although not entirely necessary, washing clothes and bedding before use is always the best practice.

To maintain the effectiveness of your Derme Home bedding and its Ag+ infusion, avoiding skincare products containing benzoyl peroxide and salicylic acid is advisable. These ingredients, commonly found in acne treatments, may interact with the silver ions in the Ag+ infusion, potentially diminishing their antimicrobial properties. Opt for gentler skincare products that do not contain these active ingredients to ensure the longevity of your bedding’s performance.

If you’re noticing any orange stains on your Derme Home bedding with real silver, don’t worry about it. It’s a natural reaction between silver ions and certain substances. This can happen due to the usage of some skincare products, exposure to sulfur-containing items, or even contact with natural body oils. To keep your bedding looking fresh, it’s better to avoid skincare products with tricky ingredients, follow our care instructions, and use a gentle, silver-friendly detergent. These simple steps will help your silver-infused bedding stay vibrant. Contact our friendly customer support team for any questions or concerns. We’re always here to help you enjoy the best sleep with Derme Home’s Ag+ infused bamboo bedding!

Let’s do a mini science experiment to remove orange stains from your Derme Home bedding. Just follow these steps:

Presoak:
Begin by presoaking the stained item for 15 minutes. Submerge it in a solution comprising:
- 1 liter of warm water
- 1/2 teaspoon of liquid dishwashing or laundry detergent
Gentle Rubbing:
- After presoaking, gently rub the stained area with a clean, white cloth or sponge.
Cold Water Rinse:
- Rinse the stained area with cold water to eliminate the cleaning solution
Check Before Drying:
Do not machine dry, ensure the stain is completely removed. Avoid heat drying if the stain persists, as it may set.
Repeat if Necessary:
For stubborn stains, repeat the process or consider seeking professional cleaning services.

Didn’t find your question? Challenge us, we have 24hrs to answer. Ask away

Returns & Refunds

Derme Home Return Policy At Derme Home, we want you to be completely satisfied with your bedding purchase. Here are the details of our return policy:

Domestic Returns:
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To start a return, you can contact us at info@dermehome.com.
- Items sent back to us without first requesting a return will not be accepted.
- A return shipping label is included in all packages for your convince, as well as instructions how and where to send your package.
- After 30 days, the label expires, and you can contact Customer Service for a new label, resulting in store credit for a future purchase.
- There is no restocking fee but you will be responsible to cover return shipping cost. If you choose store credit, the return shipping fee is waived.
- Outbound shipping fees from the original order are non-refundable.

Additional Return Guidelines:
- We cannot accept returns on sale items or gift cards.
- Include the original order packing slip in your return package.
- Returns of multiple orders should not be combined to avoid processing delays.
- Refunds for orders purchased with a gift card will be issued directly back to the gift card.

Conditions for Returns:
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
- Products marked as Final Sale cannot be returned.

Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. contact us by email at info@dermehome.com

International Returns:
- We accept international returns; however, return shipping and any reverse duties are the responsibility of the customer. Please refer to our international return guidelines for more details here.

For any assistance or questions regarding returns, feel free to contact our dedicated Customer Service team. Your satisfaction with Derme Home’s Ag+ infused bamboo bedding is our top priority!

Domestic Returns:

START RETURN (U.S.)

To start a return, you can contact us at info@dermehome.com.
Once your return has been created, use the return shipping label that was included in your initial order
Follow the instructions how and where to send your package.
Please include the original order packing slip in the return package.

International Returns:

START RETURN (International)

To start a return, you can contact us at info@dermehome.com.
A pre-paid return shipping label will be emailed to you.
Please note, We accept international returns; however, return shipping and any reverse duties are the responsibility of the customer.

Self-postage Returns

You can send back the returned goods with the shipper of your choice at your expense.
Send an email to info@dermehome.com to initiate a return and a returns slip will be emailed to you.
We recommend insuring your package and contacting our Customer Service at info@dermehome.com with the tracking number once shipped.

Outbound shipping fees from the original order are not refundable.

We want you to experience the magic of Derme Home’s bedding risk-free for 30 nights. If, for any reason, you are not satisfied with our product, we’ve got you covered. Reach out to us, and we’ll make it right. Our priority is your satisfaction, and we believe in giving you the best sleep experience possible guaranteed. With Derme Home, you can sleep well and worry-free.

Refunds:

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
Where returns are processed for store credit, a DERME HOME gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
Gift returns exchanged for store credit will be issued as a DERME HOME gift card to the gift recipient, once the return order is in transit back to us.

Didn’t find your question? Challenge us, we have 24hrs to answer. Ask away

The benefits

Derme Home’s bedding works through our innovative use of organic bamboo infused with Ag+ materials. This unique combination provides a luxuriously soft sleep surface and actively repels harmful bacteria. The Ag+ infusion acts as a natural cleanser, ensuring that your bedding is self-cleaning maintaining a consistently clean and hygienic environment for your sleep. For more information on the science behind our bedding, visit our About page. Experience the OG of bamboo beauty sleep with Derme Home.

Derme Home’s fabric goes beyond traditional bedding to actively contribute to clearer skin. Scientifically infusing silver into our sheets prevents bacterial growth and creates a clean and safe sleeping environment. Unlike traditional bedding made of cotton that accumulates oil, lotion, and cosmetics, our sheets break the cycle, preventing the transfer of these elements to your skin. This interruption in the vicious cycle means cleaner skin, free from the pore-clogging elements that can lead to acne. Our Silvon pillowcases, recommended by dermatologists, provide a consistently clean surface every night, ensuring your skin stays clear and healthy.

Individuals’ skin responses vary, and Derme Home is crafted to complement, not replace, your existing skincare routine. For optimal results, we advise integrating Derme Home alongside your current regimen. While some users experience noticeable improvements within the initial 1-2 weeks, others may observe more subtle changes. Embrace the uniqueness of your skin journey with Derme Home’s supportive approach to skincare enhancement.

Absolutely! Derme Home’s fabric is a safe haven for your entire family. Harnessing the natural antimicrobial properties of silver, a knowledge dating back to 400 B.C., our sheets provide a gentle and effective shield against germs without harming sensitive skin. The pure silver ions used in our fabric are entirely natural; we steer clear of harsh, toxic chemicals or treatments. This commitment to natural solutions extends to pets, children, and individuals with sensitive skin, ensuring everyone can enjoy the benefits of a clean and safe sleep environment. Rest assured, our silver ion treatment is topical, not ingested, and has undergone independent testing by certified labs for efficacy and safety.

(Buckle up for this one) Research supports that silver-treated fabrics can harm the environment and our ecosystem by inhibiting the growth of bacteria, which is essential to the wastewater treatment process. This process is a sad consequence of a typical silver “dying treatment” where the fabric is simply dyed in silver. But, as any other “dye” would, it gradually fades away and loses its effectiveness over time. More importantly: the silver ends up washed away in the washer machine and eventually harms the environment – after only a few washes. We operate differently. Although our process is highly time-consuming and requires a more substantial budget, we are pleased to announce that our silver is not dyed – but bonded with our bamboo fibers on a molecular level for a permanent solution. As a result, our silver does not get washed away in the washer or harm the environment. Nor does our innovative fabric ever lose its game. So sleep with a clean conscience while enjoying the antibacterial benefits of silver – for the product’s entire lifetime.

Derme Home naturally kills acne-causing bacteria and will help prevent:

Bacterial acne and breakouts
Blackheads and whiteheads
Dry or oily skin

In addition, Derme Home will also help:

Regulate the skin’s oil
Improve skin’s collagen retention
Skin rejuvenating benefits

Certainly! Understanding “acne-causing” bacteria is crucial, and Derme Home’s Silver Ion Technology targets two primary types: Cutibacterium acnes (C. acnes) [1] and Staphylococcus aureus (S. aureus) [2]. Scientific evidence supports the association between these bacteria and acne vulgaris, the standard form of acne characterized by pimples, inflamed skin, clogged pores, red blemishes, and nodes [3] [4].

Here are the references for further exploration:

[1] C. acnes: Link to Scientific Reference
[2] S. aureus: Link to Scientific Reference
[3] Acne Vulgaris: Link to Scientific Reference
[4] Acne and Microbial Diversity: Link to Scientific Reference

These studies provide valuable insights into the role of specific bacteria in acne development, reinforcing the effectiveness of Derme Home’s Silver Ion Technology in addressing these concerns.

Didn’t find your question? Challenge us, we have 24hrs to answer. Ask away

Sizing Guide

CONTENTS	FULL	QUEEN	KING
Flat Sheet	81″ x 96″+ 4″	90″ x 106″ + 4″	108″x106″+4″
Fitted Sheet	54″ x 75″ + 16″	60″ x 80″ + 16″	78″ x 80″ + 16″
Pillowcases	20.5″ x 30″ (2pc)	20.5″ x 30″ (2pc)	20.5″ x 30″ (2pc)

CONTENTS	FULL	QUEEN	KING
Flat Sheet	206 x 244 + 10 cm	228 x 269 + 10 cm	274 x 269 + 10 cm
Fitted Sheet	137 x 190 + 41 cm	152 x 203 + 41 cm	198 x 203 + 41 cm
Pillowcases	52 x 76 cm (2pc)	52 x 76 cm (2pc)	52 x 76 cm (2pc)